But It’s Not a Galaxy Note 7
Samsung could have an even bigger problem on their hands. An employee at one of the big four wireless carriers in the U.S. has claimed that they exchanged a Sasmung Galaxy S7 Edge that had exploded. The report was initially released by Phone Arena, after they were briefed on the explosion.
According to the report, the Samsung Galaxy S7 Edge in question had only been in the possession of the owner for two weeks, after they had exchanged a Galaxy Note 7 as part of the recall. The owner stated that the Galaxy Note 7 had not exploded, but the S7 Edge did after only normal use.
The Samsung Galaxy S7 and S7 Edge were released earlier this year and have, so far, received stellar reviews and are definitely not known to explode. However, the S7 Edge and the Note 7 do share many similarities, including a curved screen. Although the S7 only supports fingerprint input while the Note 7 also supported input using a stylus known as the S Pen.
Samsung has been under heavy fire ever since the first reports of the exploding Note 7’s began to flood in. Samsung began a sweeping recall of all the devices and even offered customers the S7 and the S7 Edge as part of the exchange program. If they chose these phones, they also received a $100 credit on their bill. If they went with a competitor, they received a $25 credit.
Now, if these reports do prove to be true, they could have encouraged consumers to choose a device that suffers from some of the same flaws as the Note 7.
This report does come as a surprise as there haven’t been any reports of these types of problems with the smartphone. The explosion could be a result of how the owner used it and the conditions where it was being used. After all, all smartphones are at risk of exploding under the right conditions. This is due to their Lithium-ion batteries. All of these types of batteries can become unstable if they get too hot.
Nothing is really known about these explosions as of yet, and more investigations will likely result in the report. However, if it does turn out to be another flaw in the smartphone design used by the company or the types of batteries they use, Samsung could really be in for a long and drawn out recall of many of their phones. When it is all said and done, they will also have a lot of brand building to do as consumers are already suspicious of their products. If the S7 line ends up suffering the same flaws, Samsung could be in trouble.
What do you think about this latest news? Do you think it is another flaw in the design or is this an isolated incident? Let me know what you think about this latest exploding Samsung phone in the comments below. Will you keep buying Samsung tablets and smartphones?